Booking Terms
- Deposit & Damages Deposit
In order to confirm a reservation 30% non-refundable deposit (50% for High Season bookings) is required immediately and the balance of payment is required 45 day’s prior to arrival plus a Damages Deposit (for self-catering accommodation). The Damages Deposit is fully refundable after departure assuming no damage has been caused. Please note that keys will not be handed over without receipt of the Damages Deposit.
- Cancellation
Cancellation outside 45 days will result in a loss of deposit.
Cancellation at 45 days or less will incur a cancellation fee of 100% of total cost. Connect South Africa reserves the right to cancel all services booked by Connect South Africa should full payment not be received prior to arrival. For short lead-time bookings, Connect South Africa would allow for 5 days from time of confirmation until payment reaches us before Connect South Africa would cancel any services booked.
- Liability
Connect South Africa acts as an agent for all the properties concerned and in no way accepts liability for any damage or disturbance caused by clients or guests booked in by Connect South Africa or any of it's representatives.
Should clients or guests not adhere to the Terms and Conditions of Booking of the individual properties/cause a disturbance/fail to pay in full/fail to provide requested damages deposit, then the clients or guests may be asked to vacate the premises without any recompense or refund.
- Method of Payment
Payments are processed via bank transfer into either a UK or South African bank account or through Paypal. All payment must be made in full and free of any bank charges.
- Travel Insurance
All guests are strongly advised to take out comprehensive travel insurance covering them for personal effects, personal accident, medical and emergency travel expenses, cancellation and curtailment as the booking will be subject to cancellation penalties as detailed above.
- Visas and Passports
It is important that you thoroughly check your visa requirements before your intended date of travel, as Connect South Africa cannot be held responsible should necessary visa requirements not be fulfilled. All visitors to South Africa are required by law to have a minimum of two blank pages in their passport to enable the entry visa to be issued. If there is insufficient space in the passport, entry will be denied and the person is likely to be detained pending return to their country of origin.
- Air tickets
In order to comply with international insurance requirements all airline tickets must clearly show the passenger’s title, name and surname (as indicated in their passport). As this applies to both scheduled and charter flights we would be grateful if you could provide us with this information at the time of your reservation.
The air fare and airport tax quoted are current and are subject to change without prior warning should the airline impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking the next applicable fare will be booked and amended costs advised accordingly. Please note that fares may increase between time of booking, time of payment and the ticket being issued.
Connect South Africa cannot be held responsible should airlines discontinue flights on certain routings or change scheduled timetables resulting in missed connections. Should an amendment in routing or itinerary be necessary, any additional costs incurred will not be borne by Connect South Africa.
- General
- Malaria
It is important that you take precautions against malaria prior to the commencement of your holiday. We recommend that you contact your doctor, pharmacist or travel advisory clinic for advice on the Malaria areas and as to which prophylactic is recommended.
- Yellow fever
Although it may not be required at time of entry, Yellow fever vaccinations are a legal requirement for entry into Tanzania or Zanzibar . Please note however, that your guests' country of origin may also require this certificate upon their re-entry. Please confirm with a travel clinic prior to travel.
- Dietary requirements
Any special dietary requirements must be advised at time of booking or well in advance of check-in. We will do our utmost to comply with your requirements
- Preferred clothing on safari
We recommend light cotton shirts and trousers / shorts. The best colours are khaki, beige and white. Light cotton, long sleeved clothing is recommended for game drives. Evenings can be cool/cold on game drives and some form of jersey or windbreaker is recommended even during the summer months
- Gratuities
Tipping is at your discretion. Game Lodge managers will be able to assist with guidelines.
- Malaria
(c) Copyright 2006 Connect South Africa
We look forward to planning your holiday in South Africa
The Rainbow Nation.
Contact Barbara.
